We understand that your financial data is very precious to you. That's why our top priority is to keep our users' data secure and safe. This policy explains how we protect your personal information by ensuring your confidentiality, security and privacy.
The main principle we adhere to is restricting the collection and usage of your personal information. Our philosophy is the less people know about you, the more secure you are. If you are using CoinKeeper only as a client without server synchronization, we can't associate you with any person, and we don't gather users' names, addresses or social network details. In short, we don't have any information that could identify you as an individual. And we don't have any access to your in-app data before you're creating server profile. However, when using server synchronization, you do need to associate your data with a specific e-mail address. We can't avoid this since we need to provide you with the ability to restore passwords should you forget them. We will never make your email address available to third parties not bound by this policy. But all the same, please bear in mind your preferred level of confidentiality when using server synchronization.
Since an e-mail address is the only link between the abstract set of data and your personality, we highly recommend you use an e-mail address that is NOT associated with your social networks accounts or your name and surname. If you decide to use your primary e-mail address, please maintain confidentiality of this e-mail address, your password and the fact that it is associated with CoinKeeper account. We recommend you to delete the welcome e-mail we sent to you after reading, and under no circumstances should you provide your credentials to any third-party, as well as to our customer support. If you suspect your credentials have been obtained illegally, please immediately change your password inside the application. We can't be held responsible if someone else accesses your server profile through registration credentials obtained from you.
We are committed to not sharing, exchanging, selling or renting any of your personal information to any third-party. We only use this data internally for the following purposes:
- to deliver you news, updates, provide alerts, administrative notices and other types of customer support
- to analyze statistics and conduct research for product development, service improvement and feature testing
- to third-party contractors that provide services for CoinKeeper and are bound by the same privacy restrictions
We use all reasonable electronic and physical safety procedures to protect your information. We store your password in encrypted form so your password can't be recovered in any other way apart from the standard procedure of restoring it via your e-mail address. Our servers are located in the US in a secured facility.
Please contact firstname.lastname@example.org if you have any questions related to information security